SUBSCRIPTION MODEL
Resolve Cloud
A managed, subscription-based option for teams that want a simpler path to service management.
- Recurring subscription approach
- Organizational workspace and users
- Setup, support and commercial terms by proposal
RAISE. TRACK. COLLABORATE. RESOLVE.
Your support.One place.
A unified enterprise client portal to raise requests, track progress, communicate with your service team, and manage resolutions across SAP, ERP, AI, BI, applications and managed services.
A secure workspace for your enterprise support
Looking for a service platform for your organization? Explore licensing
Resolve.
CL
Service overviewIllustrative client workspace
Open requests
12
Awaiting action
In progress
08
Being worked on
Resolved
36
Completed
Recent requestsView all →
TicketSubjectCategoryStatus
#1048Finance posting issueSAPIn progress
#1047User access requestServicePending
#1046Reporting adjustmentBIResolved
✓
Clear visibilityEvery request, one shared history
Designed for complex
enterprise environments
enterprise environments
SAP
ERP
Applications
AI & Data
Managed Services
A BETTER SERVICE EXPERIENCE
Everything you need.
Nothing you don't.
Structured service management that gives clients visibility and delivery teams a clearer path to resolution.
Incident Management
Log issues, assign priority and track ownership, updates and resolution history.
Service Requests
Request access, configuration, assistance and routine support in one place.
Change Requests
Separate commercial changes from support incidents with traceable reviews and approvals.
Knowledge & Guidance
Access support documentation and guidance in your client workspace.
SIMPLE BY DESIGN
From request to resolution.
A transparent process. A shared understanding of what happens next.
01
Submit
Share the issue, category and relevant attachments.
02
Assign
Each request gets an owner and an accountable support team.
03
Track
Follow status, ownership, comments and approvals.
04
Resolve
Review the outcome and retain a clear service history.
Raise a service request
Illustrative interface · available after sign-in
Incident
Service Request
Change Request
Brief description of the issue
Select a category ▾
Low
Medium
High
Submit Request →
Illustrative interface — not a live submission form
CONTROL WITHOUT COMPLEXITY
A clearer way to manage enterprise support.
Resolve puts your conversations, requests, approvals and service history together—so clients know where things stand and support teams know what needs attention.
✓Role-based client access
✓Separate incident and change request workflows
✓Transparent ownership and status tracking
✓Conversations and attachments in context
✓Service history and management reporting
FOR ORGANIZATIONS & SERVICE PROVIDERS
Resolve for your organization.
Bring your service requests, client communication, approvals and support workflows into one organized experience. Explore a licensing arrangement that suits your operations.
Commercial enquiries now open
Subscription and deployment options discussed individually
Subscription and deployment options discussed individually
ENTERPRISE LICENSING
Resolve Enterprise
A tailored licensing discussion for larger organizations with specific deployment and governance needs.
- Enterprise licensing arrangement
- Dedicated / private deployment evaluation
- Integration, onboarding and support scope by agreement
Not sure which option fits?
Tell us about your use case. We'll help you evaluate the right commercial and deployment approach.
Licensing models shown are proposed commercial paths, not currently published plans. Product availability, deployment feasibility, security specifications, pricing and service terms require confirmation in a formal proposal.